Contact information

If you have any questions, concerns, or need assistance regarding your order, shipping, returns, or your consumer rights under EU law, please contact us:

Brand Name: KROSER
Email: support@ikroser.com

Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Response Time:
We aim to respond to all inquiries within 24–48 business hours.

EU Customers:
If you are located in the European Union and have questions regarding your statutory rights, including the right to withdraw from a purchase within 14 days, please contact us at support@ikroser.com. We are committed to addressing EU consumer inquiries in compliance with EU law.