Shipping policy

At KROSER, we are committed to delivering your order quickly, safely, and reliably.

Shipping Options

We currently offer the following shipping options:

Free Standard Shipping

Estimated delivery time: 3–7 business days

Expedited Shipping

Estimated delivery time: 1–4 business days

Please note that expedited shipping may require an additional shipping fee, which will be shown at checkout before payment.

Free Shipping

We offer free standard shipping on all orders.

Please note:

Free shipping applies to standard delivery only.
Expedited shipping is available for faster delivery and may include an additional fee.
Delivery times may vary depending on your location, carrier conditions, and order availability.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

United States Standard Shipping: 3–7 business days
United States Expedited Shipping: 1–4 business days
International Shipping (including European Union countries): 7–21 business days, depending on destination and available shipping method

Please note:

Delivery times are estimates and may vary due to external factors.
Delays may occur during peak seasons, customs processing, weather conditions, or carrier issues.

Order Tracking

Once your order ships, you will receive a tracking number via email.

You can also track your order through your account dashboard if you created an account at checkout.

Order Changes & Address Updates

Orders cannot be modified once shipped.

Please ensure your shipping address is correct before placing your order.

If a package is returned due to an incorrect or incomplete address:

Shipping fees may not be refunded.
Additional shipping charges may apply for reshipment.

Multiple Shipments

In some cases, orders may be shipped in multiple packages depending on product availability or warehouse location.

International Shipping & Customs

International orders may be subject to customs duties, import taxes, VAT, or other local fees.

These charges are determined by the destination country and are not included in the order total or shipping fee unless clearly stated at checkout.

For orders shipped to European Union countries, import VAT and customs duties may apply upon delivery. These charges are the responsibility of the buyer.

The customer is responsible for any applicable customs charges, import taxes, VAT, duties, or fees imposed by local authorities.

Shipping Delays

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Weather conditions
Incorrect or incomplete address information
Peak season shipping volume

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please check your tracking information first.

For international orders, please allow up to 21 business days.

If tracking shows that the package has arrived in your country, you may also contact your local carrier or customs office for more information.

If your package is still not received, please contact us at support@ikroser.com with your order number and tracking details.

EU Consumer Information

If you are a consumer residing in the European Union, your statutory consumer rights remain unaffected by this Shipping Policy. Information regarding your right to withdraw from a purchase within 14 days can be found in our Refund Policy.