KROSER 16" Underseat Carry-On Overnight Suitcase

At KROSER, we stand behind the quality of our products and are committed to ensuring your satisfaction with every purchase.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@ikroser.com.

• Orders can only be canceled before they are shipped
  
• Once shipped, orders cannot be canceled and must follow the return process below
  

Returns

You may request a return within 14 days of the delivery date.

To be eligible for a return:

• The item must be unused, unwashed, and in original condition
  
• All original tags and packaging must be intact
  
• Proof of purchase (order number or receipt) is required
  

To initiate a return, please contact us at:
support@ikroser.com

Once your request is received, we will review it within 1–3 business days and provide return instructions.

Important:

• Approved returns must be shipped back within 7 days after authorization
  
• Returns sent without prior approval may not be accepted
  

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect
  
• Original shipping fees (if any) are non-refundable
  
• We recommend using a trackable shipping service
  

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
  
• Used, worn, or damaged items not due to our error
  
• Items without original packaging or tags
  
• Gift cards (if applicable)
  

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include:

• Your order number
  
• Clear photos of the item and packaging
  

After review, we will offer either:

• A full refund, or
  
• A free replacement
  

Refunds

Once your return is received and approved:

• Refunds will be issued to your original payment method within 5 business days
  
• Only the product price is refundable (shipping fees are non-refundable unless due to our error)
  

Please note:

• Processing time may vary depending on your bank or payment provider
  

Delayed or Missing Refunds

If you have not received your refund:

1. Check your bank account again
   
2. Contact your credit card provider
   
3. Contact your bank
   

If the issue persists, please contact us at:
support@ikroser.com

Refused or Undeliverable Orders

If a package is refused or returned due to incorrect address or failure to receive:

• Shipping fees may not be refunded
  
• Additional shipping charges may apply for reshipment
  

Contact Us

For any questions, feel free to contact:

KROSER Customer Support
Email: support@ikroser.com